Refund and Cancellation Policy
This policy applies to plans and jobs bought from BharatNexs. Where a written agreement with your company says otherwise, that agreement applies.
Free jobs
New companies get a number of jobs free to try BharatNexs. Nothing is charged for them.
Cancelling
- You can stop using BharatNexs at any time. To close your company's account, write to BharatNexs support (Contact support, after signing in) from an administrator's email.
- Closing does not cancel amounts already due. You can download your data for 30 days after closing.
Refunds
- Unused jobs bought in the last 30 days are refunded on request, if none of that purchase has been used.
- Used jobs are not refunded: a job is used when a Bill of Entry or Shipping Bill is opened with it.
- Charged in error or twice: refunded in full once confirmed.
- If we end the service for reasons other than your breach of the Terms, prepaid amounts for jobs not used are refunded.
- Refunds go back to the original payment method within 7 to 10 working days of approval. GST is handled as the law requires (with a credit note where applicable).
How to ask
Write to BharatNexs support (Contact support, after signing in) with your company name, the payment date and amount, and the reason. We reply within 7 working days.